Refund Policy

Refund Policy

At Hotel Highway Queen, we strive to provide a smooth and transparent booking experience. This Refund Policy outlines the terms and conditions related to cancellations and refunds.

Cancellation Policy

• Cancellations made at least 24 hours prior to the scheduled check-in time are eligible for a full refund.

• Cancellations made within 24 hours of check-in may not be eligible for a refund.

• No-shows or early check-outs are non-refundable.

Refund Eligibility

• Refunds are applicable only for confirmed bookings made directly through our website or official channels.

• Bookings made through third-party platforms are subject to their respective refund policies.

• Promotional or discounted bookings may be non-refundable unless otherwise stated.

Refund Process

• Approved refunds will be processed to the original payment method used at the time of booking.

• Refund processing time may take 5–7 business days depending on the payment provider.

• Any applicable transaction or gateway charges may be deducted from the refund amount.

Non-Refundable Cases

• Bookings cancelled due to personal reasons, travel delays, or no-shows.

• Force majeure situations such as natural disasters may be handled on a case-by-case basis.

Policy Updates

• Hotel Highway Queen reserves the right to modify or update this Refund Policy at any time.

• Any changes will be effective immediately upon posting on this page.

• For refund-related queries, please contact our customer support through our official website.